Refund Policy
Return & Refund Policy β Elite Autos
You can request a return or exchange within 7 days of receiving your order.
Eligible Returns
- You received the wrong item
- The item arrived damaged
- The product has a manufacturing defect
- The floor mat or accessory does not fit the car model it was sold for
The item must be unused, not installed, and in its original packaging with proof of purchase.
Non-Returnable Items
- Products that have been used or installed
- Opened liquids, polishes and car care chemicals
- Custom or specially ordered items
- Items bought on clearance
How to Return
Message us on WhatsApp (+92 371 3238271) or email saleseliteautos@gmail.com with your order number, photos or video of the item, and the reason. Once approved, you can bring the item to our shop at Kashmir Road, Block 3 PECHS, near Chase, Jail Chowrangi, Karachi, or we will arrange pickup within Karachi.
Return Delivery Costs
Elite Autos covers return costs for wrong, damaged or defective items. For other approved returns, the customer may cover the delivery cost.
Refunds
Because all orders are paid in advance, approved refunds are sent back to the same bank account, Easypaisa or JazzCash account you paid from, generally within 5β10 working days after we receive and inspect the item.
Cancelled Orders
If you cancel a paid order before dispatch, or if we cannot fulfil your order, you will receive a full refund.
